Service Now Developer – Remote (Mexico) We are seeking an experienced and highly skilled
Service Now Developer
with
6+ years of overall IT experience
and strong hands‑on expertise in the Service Now platform to join a long‑term project with
Tech Mahindra. This role is idóneo for professionals who enjoy working in Agile environments, building scalable platform solutions, and collaborating with distributed teams.
Key Responsibilities:
Design, develop, and maintain solutions on the
Service Now platform.
Develop and customize functionality using
Java Script, Glide scripting, Script Includes, and Scheduled Jobs.
Design and implement
backend APIs, data structures, and integrations
to support content delivery and search capabilities.
Troubleshoot issues across Service Now content pipelines and identify root causes across system components.
Collaborate with cross‑functional and distributed teams in
Agile/Scrum environments.
Support platform enhancements related to AI experiences or ITX/Technology workflows, depending on specialization
Technical Skills Required:
6–10 years of total experience
in software or platform development.
5+ years of hands‑on experience with Service Now
(Tech Leads) or
5–7 years
(Mid-level).
Strong proficiency in
Java Script.
Solid experience with
Glide scripting, Script Includes, and Scheduled Jobs.




Experience with
Service Now integrations (REST/SOAP).
Strong platform troubleshooting and debugging skills.
Advanced English for professional communication
Nice to Have / Preferred Skills:
Experience with
Service Portal
and
UI Builder.
Knowledge of
Virtual Agent, Now Assist, AI or Gen AI
(for AI Experiences).
Hands‑on experience with
ITAM, SPM, or ITSM Change Management
(for ITX/Technology workflows).
Background in
AI/ML
(required only for AI/ML‑focused profiles).
Experience working on large‑scale, enterprise Service Now implementations
Soft Skills:
Strong communication skills.
Leadership and proactive mindset.
Empathy and teamwork.
Problem‑solving and analytical thinking.
Location & Schedule:
Location:
Remote (Mexico)
Schedule:
Monday to Friday, 9:00 AM – 6:00 PM
Qualifications:
Bachelor’s degree or higher in Computer Science, IT, or a related field.
Advanced English
(spoken and written).
Strong commitment and ability to work independently in remote environments.
How to Apply: Please send your
resume in English (without letterhead) , highlighting your experience with
Service Now development , Java Script, integrations, and any exposure to
AI, Virtual Agent, ITSM, ITAM, or platform customization projects.

📌 Servicenow developer 2709 (Heroica Puebla de Zaragoza)
🏢 Xideral
📍 Heroica Puebla de Zaragoza