We're looking for a talented and experienced i Series Engineer to join our Managed Services team at Pellera Technologies. The i Series Engineer will be responsible for hardware / software support, implementation of specialized software, system integrations/transitions, troubleshooting customer environments, and reviewing/recommending systems designs and implementations on the i Series platfor. The MSC i Series Engineer is responsible for managing escalated backup and recovery incidents and service requests through completion.
Responsibilities:
- Ensure the operational integrity of all client i Series infrastructure - Administration of i Series environments including security controls, TCP/IP , BRMS, Job control, performance and capacity planning, system and PTF updates, and license management - Architecture and implementation of i Series management and monitoring platforms - VIO server management and implementation - LPAR virtualization implementation - Design and implementation of disaster recovery and high availability solutions for i Series - Operation of tape management solutions,



including physical and virtual tape libraries - Job flow and application programing on i Series - Client access implementation and support - Develop operational processes and documentation for day-to-day i Series tasks - Develop processes and documentation regarding setup and failover for i Series customers - Customer resolution and escalation assistance calls
Qualifications:
- Bachelor’s degree (or equivalent experience) - 5+ years of i Series L3/Engineering support experience in a multi-LPAR and multi-tenant environment (Managed Services preferred) - i Series / POWER platform certification preferred - Understanding and application of backup, recovery, and high availability platforms for i Series: BRMS, i Tera, Qedd, and Mi Mi X - Strong knowledge of support desk software with awareness of ITIL Service Desk process - Knowledge and experience of defining, creating, and managing procedures - Security compliance experience: SOC, PCI, ISO 27001 or SOX preferred - Time management and organizational skills - Participate in a rotating 24/7 on-call schedule responding to critical issues - Possess strong verbal and written communication skills; be adept at communicating with all levels of technical and non-technical personnel - Demonstrated commitment to continuous learning and personal development - Self-motivated; ability to work under minimal supervision
Success Characteristics:

📌 Ibm iseries engineer (Ciudad de México)
🏢 Pellera Technologies Mexico
📍 Ciudad de México