General Support Engineer
Mexico - Remote
Role Overview The L1 Support Engineer serves as the first line of support for analytics users and stakeholders across the platform. This role focuses on user-facing support, issue triage, documentation, and structured escalation to senior technical teams. It is an excellent entry-level opportunity for individuals who combine strong foundational analytical skills with a genuine passion for customer service, and who are eager to grow within a fast-paced analytics environment.
Key Responsibilities • Provide first-level technical support to platform stakeholders and dashboard users • Respond promptly to support requests and troubleshoot common issues • Triage and escalate complex technical issues to senior engineers • Create and maintain support documentation, FAQs,



and knowledge base articles • Track support tickets and maintain organized issue tracking • Gather requirements for new dashboard requests and feature enhancements • Conduct training sessions and demos for new users on BI tools • Monitor dashboard performance and availability • Participate in user feedback collection and process improvement initiatives • Assist with user access management and permission requests • Develop proficiency in SQL, Tableau, and core analytics concepts Required Skills • 1-3 years of customer support or technical support experience • 1+ year with BI tools or analytics platforms (or equivalent demonstrated learning ability) • Familiarity with SQL basics and database concepts

📌 Support engineer (cloud) (Ciudad de México)
🏢 TechWish
📍 Ciudad de México