RESPONSIBILITIES: • Work actively with team members to analyze and resolve application issues
- Identify defects, discrepancies, and trends by ways of code debugging or log analysis - Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas - Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly - Adopt various tools developed by Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost. - Identify alerts / processes that can be automated and then work with Engineering team in automating them - Challenge existing application setup,



processing and suggest different ways to solve problem or improve stability - Actively participate in Change management process with view to manage risk in production environment - Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency - Develop reports that provide trending statistics to track and manage application health and support service performance - Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor's degree and software development experience
MUST HAVE SKILLS:
- Computer Science concept of Data Structures in practical use cases - Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues - Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders - One of the following Structured or Object Oriented programming languages: Java

📌 Java support engineer f/h (Ciudad de México)
🏢 Apexon
📍 Ciudad de México