As a People Solutions Center Operations & Benefits Specialist, you will manage employee inquiries, maintain accurate HR records, and prepare employment-related documentation in Workday and local systems. You will ensure timely, high-quality HR service delivery, compliance, and operational excellence, while leveraging HR data to provide insights on the workforce metrics, HR activities, efficiency and costs. Key Responsibilities
Inquiry Handling Respond to routine and complex employee inquiries related to the employee life cycle, contracts, and data Route specialized or escalated inquiries to appropriate teams or resources Maintain service excellence and confidentiality in all communications
Document Preparation Draft and process employment contracts, addendums, and other HR documents. Ensure documentation aligns with legal requirements and internal policies. Collaborate with HR Business Partners for approvals, e-signatures and updates
HR Data Management Maintain and update employee records in Workday and local HR systems Ensure data accuracy, consistency and compliance with general and local standards Support data audits and reporting activities. Responsible for updating procedures and work instructions




Benefits Administration Implement, execute and maintain HR benefits programs, including health, retirement and other ancillary offerings Implement and execute HR programs of specialized nature to continuously improve all HR processes and procedures and enhance use of HR data for reporting, analytics and workforce planning.
Required Skills & Qualifications Technical Skills Proficiency in Workday and HR case management systems Strong understanding of HR data structures and document workflows High proficiency in Microsoft Office (Word, Excel, Power Point)
Communication & Service Very good written and verbal communication skills in
French,
English and Spanish Strong customer service orientation and problem-solving skills Strong interpersonal and communication skills; approachable, service-minded and proactive Ability to manage sensitive information with discretion
Organizational Skills Highly organized and able to manage multiple priorities with attention to detail and accuracy Ability to prioritize tasks and manage multiple deadlines Experience working in a fast-paced, service-oriented environment

📌 Hr management development coordinator (Ciudad de México)
🏢 Galderma
📍 Ciudad de México