About the Role
Role: L2/L3 Production Support / Site Reliability Engineer (SRE)
Experience Level: 4–10 years (6–10 years range preferred for L2/L3)
Positions Available: Multiple positions
Location: Guadalajara (GDL) / Mexico City (CDMX), Mexico
Work Model: Hybrid
Responsibilities
- Incident & Problem Management: Maintain a proactive approach to analyzing, debugging, and resolving daily issues; efficiently escalate issues to development teams and management, raise incidents/problem tickets, and manage business impact. - SRE & Automation: Develop and enhance the SRE strategy to ensure system scalability, reliability, and performance; automate manual processes to improve operational efficiency. - Stakeholder Communication: Manage communication regarding issues and updates with users, stakeholders, and management across both support and development sides. - Technical Execution: Possess a solid understanding of technical concepts and be capable of writing code/snippets when necessary to resolve issues. - Knowledge Management: Create and maintain documentation, runbooks, and code snippets to share with the team.
Qualifications
- Solid L2/L3 Application Support experience (ideally 6–10 years).
Required Skills

📌 /l3 production support (Guadalajara)
🏢 Avanciers
📍 Guadalajara