Bilingual Call Center Agent
Location:
On-site Position Overview We are looking for a
100% bilingual Call Center Agent
to join our team. This role requires constant interaction with
customers located in the United States
, providing high-quality customer service and sales support over the phone. The idóneo candidate must feel confident communicating in
English on a daily basis
, as all customer interactions will be conducted in English. This position is ideal for professionals with a strong customer service mindset, sales orientation, and the ability to manage multiple requests while delivering an excellent customer experience. Key Responsibilities Handle inbound and outbound calls with
U. S.-based customers
in
English
. Provide support regarding
claims, orders, and customer complaints
. Perform
telephone sales
and follow up on assigned customer portfolios. Ensure achievement of
sales and service objectives
. Track and follow up on customer requests until resolution. Coordinate with internal teams such as
sales, logistics,



and technical service
. Maintain accurate records in digital platforms and systems. Requirements Education:
Bachelor’s Degree (required). Language Skills: Advanced English level (B2–C1) – Mandatory
. This is a
100% bilingual position
; continuous communication with U. S. customers is required. Experience: At least
1 year of experience
in customer service and/or sales processes. Experience using
digital platforms for buying and selling
is a plus. Technical Skills: Basic to intermediate proficiency in
Microsoft Office
or
delivery/sales platforms
. Availability: Desired Skills Excellent verbal communication skills in
English
. Strong customer service and problem-solving skills. Sales-oriented mindset with a focus on results. Ability to work in a fast-paced, phone-based environment. Team player with strong organizational skills.

📌 Bilingual call center agent (Aguascalientes)
🏢 Grupo Modelo
📍 Aguascalientes