**About us**
CopeCart is a fast-growing start-up headquartered in Berlin, Germany, with our Product Development & Support Center in Lviv, Ukraine. Our focus is on selling digital products like e-books, coaching, online seminars, tickets etc. With our diverse and international team, CopeCart is already present in many countries to provide our customers with best-in-class e-commerce solutions and the best possible customer experience.
We enable our vendors to forget the tedious and time-consuming paperwork and focus entirely on their business goals. Our sales platform sees itself as a full-service provider that supports the vendor in all phases of the process - from setting up the product, through sales, payment processing
and accounting, to the subsequent analysis of comprehensive statistics. We stand for flexibility, creativity and start-up mentality.
To expand our **Customer Support Team in the US**, we are offering you a position in **Customer Supporter **as soon as possible.
**This is your mission as a Customer Supporter**:
- You are the contact person for business customers
- Answer inbound customer requests and document relevant case information




- Ensure excellent customer satisfaction
- Respond appropriately to customer escalations and escalate issues to higher tiers of support as defined and documented
- User support via chat function
**Your requirements**:
- Native (or near native) in English
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Demonstrate patience when communicating and solving issues
- Treat all data and personal information with utmost confidentiality
**Your Benefits**
- Varied challenges with a high degree of personal responsibility
- 100% remote, but mainly together with us
- Collaboration in an ambitious & passionate team
- Regular team events and flat hierarchies
- Competitive compensation
- An open and dynamic working environment with regular coffee-talks, flat hierarchies
- New challenges every day offer you the opportunity to contribute your ideas and help shape your own development.
- And last but not least: a lot of fun, committed colleagues and adaptable working hours

📌 Customer Supporter Us (Human) (México)
🏢 CopeCart
📍 México