Target Account Coordinator West-Central
Position Overview
The Target Account Coordinator will manage requests and provides customer service, guidance, and semi-complex support for products and/or programs. Investigates and resolves semi-complex problems and coordinates activities with other internal departments to meet customer needs.
**Responsibilities**:
- Customer Service Representative is expected to analyze, interpret, or make decisions based on facts to resolve internal and external issues that align with Customer Support and Business Unit objectives.
- Expected to utilize CRM to enter, manage, and prioritize case load to attain established service level agreements.
- Serve as the primary contact for all selected customer orders; including: supporting price and availability, product support, change orders, returns, credits, etc.
- Develop lasting professional relationships within organization such as: plants, warehouses, sales, mixed apparatus pricing, standard pricing, product managers, and buyers.
- Identify problems as they occur and take appropriate steps to solve or escalate them to management.




- Effectively use fundamental practices and procedures around the processing and management of change orders.
Required Knowledge/Skills, Education, and Experience
- 3-5 years of practical Customer Support experience supporting industrial, construction, mechanical, or electrical industries covering multiple topics including by not limited to order status, expedites, problem resolution.
- BS/BA in related discipline or advanced degree.
- Strong data analytical and problem solving skills in identifying patterns and trends.
- Strong verbal and written communication skills in English language
- Proficient with Microsoft Suites.
- High Level of professionalism and excellent customer service skills
- Ability to multitask and handle a high volume of work accurately
- Prior experience with SAP and CRM systems.
**Organization**: Smart Infrastructure
**Company**: Siemens, S.A. de C.V.
**Experience Level**: Mid-level Professional
**Full / Part time**: Full-time

📌 Csc-mx Ep Target Account Coordinator West Central (Guadalajara)
🏢 Siemens
📍 Guadalajara