**As a Customer Success Administrator, you will provide a high level of support to the Australia and New Zealand Customer Success Specialist Teams and allsegments of customers within the ANZ** **region. You will handle transactional tasks for all customer segments, to allow our Customer Success Specialists (CSS) to focus on growth and adoption.**
**Responsibilities and Duties**:
- Provide high standard contract summaries and account reconciliations for customers
- Follow up open support cases for customers and report the outcomes to CSS and Team Leader
- Process partial churn requests for customers
- Manage dashboards and communications via dashboard for SG Fleet
- Assist with any billing or reconciliation items associated with customers
- Account allocation tasks and dealer customer allocation
- Assist with any bespoke customer reporting requests
- Churn and Order queue management
**This role would need to work the Australian and New Zealand time zone, which would be Sunday to Thursday, late afternoon to evening.**
**Required Skills / Qualifications**:
- 1+ year experience in an administrator or customer service role or similar




- Strong written and verbal communication skills with the ability to communicate effectively at all levels.
- Intermediate level Excel skills
- Ability to work autonomously and display a high level of self-motivation
- Ability to work within a fast-paced positive culture, supporting a strong team environment
- Willingness to take ownership & be held accountable
- Positive and enthusiastic approach and attitude, with strong organisational and interpersonal skills
- Customer relationship and conflict management skills
- Methodical and disciplined approach to problem solving
- Prior experience using Sales Force (or similar CRM) and SAP is ideal but not necessary
Tipo de puesto: Tiempo completo
Sueldo: $25,000.00 - $26,000.00 al mes
Horario:
- Fines de semana
- Incluye fines de semana
- Turno de 8 horas
Prestaciones:
- Seguro de gastos médicos
- Seguro de la vista
- Seguro dental
- Protegido de vida
- Vacaciones adicionales o permisos con goce de sueldo
Idioma:
- Inglés (Obligatorio)
Ubicación:
- 64780, Monterrey, N. L. (Obligatorio)
Lugar de trabajo: Empleo presencial

📌 Customer Success Administrator (Monterrey)
🏢 Teletracnavman
📍 Monterrey