**Operations**
The DMX will work closely with the eCos executive team to establish goals and priorities for setting up the Mexico nearshoring operation and is responsible for recommending, setting, enforcing, and evaluating organizational policies and structure for the office. The DMX also:
- Plans, implements, and manages annual budget for Mexico office, including office space, labor costs, technology costs, and general and administrative expenses.
- Provides quarterly presentations to leadership on findings, trends, and recommendations for process improvement.
- Works with eCos leadership on managing staff and allocating resources.
- Promotes growth and optimization of Mexico support team platform by reviewing ongoing results and performances and recommending updates and changes as needed.
- Supports eCos leadership on business case development for projects or key initiatives.
- Collaborates with Leadership to conduct research and remain actively aware of industry best practices.
- Work includes developing policies and programs, facilitating the identification and removal of barriers to productivity in the organization, and planning for the implementation of personnel practices with management and employees.
**Human Resources**
The DMX is responsible for ensuring compliance with Mexico labor laws and best practices across all human resources functions for the direct hire of employees and contractors, including benefits, compensation, supervisor/support relations, staff recruitment and retention, staff development and training, performance management and evaluation, recognition programs, hiring, and HR policy development and implementation. The DMX also:
- Works cross-functionally with internal partners to determine critical staffing needs.
- Coaches supervisors and managers in effective and legal hiring practices.




- Oversees the recruitment and selection of staff; posting advertisements; screening applicants; coordinating and participating in interviews when needed.
- Supports eCos leadership by regularly evaluating performance of Mexico office employees, and provides actionable insights and recommendations for performance and recruitment enhancement.
- Serves as the primary coach, mentor, and advocate for employees and contractors on escalated matters.
- Promotes teamwork and collaboration among staff, manages a diverse team of professionals; enhances communication with all levels of organization, build bridges and better processes.
**Skills/Background**
- Bachelor’s Degree in Organizational Development, Human Resource Administration or similar
- At least 10 years of high-level functional experience in organizational management and human resources administration, training, strategic planning, and experience in providing recommendations on management and human resources related activities, including policy development and compliance.
- Strong English verbal and written communication skills along
- Excellent interpersonal and organizational skills.
- Experience in drafting documents, developing, and delivering presentations, project planning and cross functional collaboration.
- Strong analytical, critical thinking and problem-solving skills.
- Ability to prioritize and manage competing demands and meet deadlines.
- Attention to detail, time management skills and the ability to work collaboratively with team members is required.
- Demonstrated ability to maintain confidential and sensitive information is essential.
- Proficient with Excel, Word, and PowerPoint.
- Able to work beyond the standard scheduled hours, as needed.
Pay: From $805,000.00 per year
Work Location: Hybrid remote in 44100, Guadalajara, Jal.

📌 Director of Mx Operations & Human Resources (Guadalajara)
🏢 Ehrenfeld Companies (Ecos)
📍 Guadalajara