6+ years of IT experience in L2/L3 support and 4+ years of experience in.NET Technologies.
- Responsible for Handling Level 2 Analysis
- Allocate an issue, investigate it, find a root cause, and present the clear and correct bug report to
- development team.
- Follow SLAs during triaging incidents from service desk.
- Create and maintain documentation such as how-to articles, troubleshooting and user guides articles for the
- existing knowledge base.
- Communicate with Development team / IT Support / Products team / QA team on daily basis.
- Knowledge of SDLC and the role of Support Engineer in it, bug/incident lifecycle.
- Knowledge of software development life-cycle methodologies e.g. Iterative, Agile, etc.
- Experience in Microsoft.NET Core / 6.0 / 7.Xframework
- In-depth knowledge of Microsoft ASP.Net, ASP.NET MVC, ASP.NET API, C#, JavaScript, Angular
- Deep knowledge of REST API, understanding of client-server architecture.
- Knowledge and experience with SQL, complex queries, query optimisation.
- Experience with reading and analysing logs.




- Ability to successfully troubleshoot and narrow down issues, identify root causes, and find creative
- solutions to effectively address customer concerns.
- Ability to manage multiple tasks with changing priorities.
- Act as a point of communication with the client side, product management team and other parties in the
- ecosystem.
- IT Service Management knowledge.
- ITIL certification will be a huge plus.
- Possess good written and verbal communication.
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Salario: $60,000.00 - $65,000.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Días por enfermedad
- Programa de referidos
- Seguro de gastos médicos
- Confiable de gastos médicos mayores
- Seguro de vida
- Trabajo desde casa
- Vales de despensa
Tipos de compensaciones:
- Bono anual
- Bono mensual
- Bono trimestral
Lugar de trabajo: Empleo remoto

📌 Net Support Application Bilingue (México)
🏢 Grupo Novelo Headhunters
📍 México