Main activities
- Assist and support helpdesk platform in tickets regarding voip services, firewalls, internet, and other alerts.
- Call and receive calls of business and residential customers to assist in service requests or problem solving.
- Voip support in creating and maintaining extensions, ring groups, outbound rules, etc.
- Check feasibilities and assist remotely in provisioning, relocations and cancelations of microwave and fiber internet connections as well as pbxs.
- Assist, support, review, and check data center.
**Requirements**:
- Languages: English and Spanish.
- Intermediate knowledge in networks and telecommunications.
- Self-taught.
Desirable
- Itil 4
- Customer service experience
- Great spelling and grammar.




Tipo de puesto: Jornada completa
Salario: $12,500.00 - $15,000.00 al mes
Horario:
- Turno de 10 horas
Prestaciones:
- Horarios flexibles
- Vales de despensa
Tipos de compensaciones:
- Bono de asistencia
- Bono de productividad
- Bono de puntualidad
Educación:
- Licenciatura terminada (Deseable)
Experiência:
- area de sistemas: 1 año (Deseable)
- Servicio al cliente: 5 años (Deseable)
Idioma:
- Inglés (Deseable)
Lugar de trabajo: Empleo presencial

📌 Systems Engineer (Solidaridad)
🏢 Ngx Networks
📍 Solidaridad