**What the role is about**:
**Who is our client?**
The world's most personal music streaming service, with 53 million tracks and a integral presence in over 180 countries.
**Responsibilities**:
- Identify customer issues and collaborate with the team to find practical solutions.
- Take ownership of customer cases, ensuring end-to-end resolution.
- Provide service to our global customer base in multiple languages.
- Take ownership of customer issues, solve problems, and handle cases from start to finish.
- Work collaboratively with the team.
- Attend regular meetings with team members and managers.
- Participate in projects as assigned.
**Required Skills and Qualifications**:
- Adaptability: Ability to thrive in a fast-paced environment and quickly adapt to changes.
- Communication:



Excellent verbal and written communication skills with colleagues and customers.
- Empathy: Genuine care for customers' needs and a passion for helping others.
- Quick Learner: Willingness to embrace new ideas, push boundaries, and strive for continuous improvement.
- Collaboration: Strong team player who understands the importance of working together for success.
- Language Proficiency: Impeccable written and spoken English and Portuguese proficiency.
**Preferred (Nice to Have) Skills**:
- Tech Savviness: Knowledge of mobile and digital technology.
- Support Experience: Previous work experience in a customer support environment.

📌 Customer Service Representative (Portuguese) (Guadalajara)
🏢 Helpware
📍 Guadalajara