The function of the Customer Service Agent is to be a link between the customer and our Company, ensuring the customer's value and providing a greater experience.
Focus is always assured while working with our sales and shipping teams to ensure time and efficiency in our clients' delivery process.
**_helping them with inquiries related to their orders, order process, order follow-up, cancellation, and troubleshooting.**_**
**RESPONSIBILITIES**:
Enter customer orders (solve/get answers to ambiguities) in ERP / CRM software
Confirm order shipping date, location, time for delivery, and other inquiries, regarding his order.
Write proforma invoices Communicate discrepancies with customer orders (credit, MOQ, price, locations, number of products)
Make sure orders are shipped; if not, verify why and when they will ship.
**Benefits**:
**Private parking space**
- **Cafeteria**:




- **Full salary integrated into IMMS**:
- **Medical Service on site.**:
- **Saving Fund**
**REQUIREMENTS**:
Bachelor's degree preferable, Unfinished ok, High school / Preparatoria - is a must.
Experience in customer service (Industry preferable/ Call Center Acceptable)
Good communication skills are needed for this position. (no slang)
Fluent in English is a requirement for this position (spoken/written).
Computer skills required. MacOS user level (preferable)
No transportation issues - have your car (preferable).
**_ Schedule from Monday To Friday 7 am to 5 pm and 8 am to 6 pm_**
**_Located in industrial park FINSA-ALAMAR_

📌 Customer Service Representative (Tijuana)
🏢 North American Production Sharing
📍 Tijuana