**About Us**:
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
**Position Overview**:
In the role of a Customer Service Representative, you will address a variety of customer inquiries in a personalized, friendly, and informative manner, ensuring an exceptional customer experience.
**Primary Responsibilities**:
- Become an expert on the product, knowing all the specifics of its functioning.
- Responding to customer needs.
- Ensuring customer requests are handled in an appropriate and timely manner.
- Provide cutting-edge service in a friendly, confident and knowledgeable manner.




- Fully dedicated to a 40 hour work week with shifting schedules.
- Other related tasks assigned by managers of the Clients and/or Helpware
**Qualifications**:
Soft Skills
- Proactive and Empathetic approach;
- Patience
- Emotional intelligence
- Resiliency
- Problem-solving skills;
- Customer orientation and ability to adapt/respond to different types of characters;
- Ability to multitask, prioritize, and manage time effectively.
Hard Skills
- Basic computer skills
- Excellent verbal and/or written knowledge of the required language
Education.
- High school diploma or equivalent
Work Experience
- 1+ year of experience in any customer service area
Technical Skills
- Experience working with CRM, any ticket system is preferred

📌 Customer Support Representative (Pw) (Guadalajara)
🏢 Helpware
📍 Guadalajara