**PRIMARY FUNCTION**: Our office in Monterrey provides remote assistance to our Medical Offices located in the United States. This role will provide initial intake information in preparation for a telehealth visit with a clinician which is essential to the assessment, promotion, maintenance and restoration of patient’s health and wellness.
**SCHEDULE**:
- Monday and Tuesday from 9am to 6pm, 1 hour lunch
- Wednesday, Thursday and Friday from 1pm to 10pm, 1 hour lunch.
**PERFORMANCE REQUIREMENTS**:
- Education: High School diploma or equivalent.
- Location: Must reside in Monterrey, Nuevo León, México
- Language: Must be proficient in English and Spanish
- Experience: Previous customer service experience required
- Knowledge Skills and Abilities: Must have strong verbal communication skills.
**ESSENTIAL FUNCTIONS OF THE JOB**: (This list may not include all of the duties that may be assigned.)
1. Initial greeting of the video telemedicine patient by welcoming the patients with a professional, upbeat, friendly attitude.
2. Identify if the patient has come through the proper channels to be seen via telemedicine.
3. Escalate any clinical or triage questions to the Telemedicine MA or RN the patient to ensure that we are capable of providing a telehealth visit.
4. Document appropriate intake information including but not limited to: past medical history, family history, current medications, allergies, and pharmacy information.
5.



Transfer this patient to a clinician if eligible for telemedicine.
6. If not eligible, assist in scheduling this patient an appointment with their primary care clinician.
7. Document accurately and efficiently within all systems (XPM, CRM, EHR).
8. Properly obtain and confirm patient’s information abiding to HIPPA law.
9. Schedule appointments using clinical prioritizing protocols and our scheduling policies.
10. Communicate with offices when necessary.
11. Meet established standards within all performance criteria.
12. Attend any necessary training/meetings to be up to date on protocol changes and available training.
13. Other duties may include, but not limited to, outbound calls, faxing, etc
Tipo de puesto: Jornada completa
Sueldo: $15,000.00 al mes
Beneficios:
- Programa de referidos
- Trabajo desde casa
Pago complementario:
- Bono de productividad
Tipo de jornada:
- Diurno
- Lunes a viernes
- Turno mixto
Pregunta(s) de postulación:
- Para este puesto es necesario vivir en la zona metropolitana de Monterrey. ¿En qué municipio vives actualmente?
- ¿Tienes disponibilidad de trabajar en el horario mencionado? (Lunes y Martes de 9 am to 6 pm, Miércoles a Viernes de 1pm to 10pm)
Idioma:
- Inglés Avanzado (Obligatorio)
Lugar de trabajo: remoto híbrido en 66260, San Pedro Garza García, N. L.

📌 Medical Office Assistant - Telemedicine (San Pedro Garza García)
🏢 Md Medical Group
📍 San Pedro Garza García