Who We Are:
At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.
Working at Avnet means being a part of a general team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet!
Create and maintain macros for backlog, open orders, and expedite processes. Support Salesforce administration, including business requirements, enhancements, defects, UAT, and report creation. Manage non-line down expedites through macros and manual entries. Train new hires on CSR/ISR roles, purchase order automation, SAP, and related processes. Assist with quality audits, testing, process improvements, and Power BI reports. Maintain CSR SharePoint and documentation. Expertise in Excel/VBA, Salesforce, iQuote, Purchase Order Automation, and SAP. Strong problem-solving, organizational, and communication skills required.
Macro Management:
- Develop and maintain macros for backlog, open orders, and expedite processes.
- Manage customer and Avnet backlog, customer open order report macros, and processes.
Salesforce Support and Administration:
- Collaborate with the Salesforce Center of Excellence on business requirements.
- Submit enhancements and defects.
- Perform User Acceptance Testing (UAT).




- Create and maintain Salesforce reports.
Expedite Process Management:
- Handle non-line down expedites by uploading them into macros based on business rules.
- Manually enter specific expedites when required and coordinate with materials according to guidelines
Training and Development:
- Conduct new hire training for CSR/ISR roles on Avnet and with industry guest speakers.
- Process training includes purchase order automation, expediting, credit R&A;, etc.
- iQuote and SAP Training: Order entry, backlog management, order maintenance, RMA, TLA, expedites, block management, delivery notes, TLA, RMA, source of supply, sales force case management, and Excel training.
- Create and provide assessments to reinforce learning.
Customer Operations Support
- Assist with quality audits and testing of macros, quota processes, and Power BI changes.
- Offer backup support for specific Power BI reports.
- Document, create, and maintain Standard Operating Procedures (SOPs) and Quick Reference Cards (QRCs) for CSR, quota processes, and Power BI reporting.
- Drive process improvements, such as cycle time studies.
- Maintain the CSR SharePoint.
Technical Skills Required:
- Macro Management: Proficient in creating and mainlining macros (Excel or VBA)
- Salesforce Support and Administration: strong knowledge of Salesforce administration, UTA, and generating reports.
- Expedite Process Management: Skilled in managing the expedite processes,



both automated and manual
- Training and Development: Experience in conducting new hire and refresher trainings. Knowledgeable with iQuote, Purchase Order Automation, Salesforce Case Management, Excel, and SAP systems (backlog management, Order Management including block management, order maintenance, TLA, RMA, and source of supply.)
- Customer Operations Support: Back-up support Power BI reports, expertise in quality audits, testing macros, quota process, and Power BI changes. Strong Skills in driving improvements and conducting cycle time studies. Proficiency in documenting and maintaining SOPs and QRCs, including SharePoint site.
Competencies Required:
- Macro Management: Strong problem solving and analytical skills. Detailed
- orientated with the ability to manage multiple tasks and priorities.
- Salesforce Support and Administration: Effective communication and collaboration skills. Ability to management enhancements, defects, and ensure throughout UAT. Proficient in creating insightful Salesforce reports.
- Expedite Process Management: Efficient organizational skills.
- Training and Development: Ability to conduct engaging training sessions. Innovative thinking to develop efficiency-boosting macros. Proficiency in managing the backlog and open order reports, expedited process and order entry procedures.
- Customer Operations Support: Quality
- oriented mindset for audits and testing. Strong documentation skills for SOPs and QRCs.
Soft Skills Required:
- Communication: Clear and concise, both verbal and written.
- Teamwork: Ability to work collaboratively within a team.
- Problem Solving: Innovative and analytical thinking.
- Time Management: Efficiently managing time and priorities.
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📌 Business Analysis/trainer (San Pedro Tlaquepaque)
🏢 Avnet
📍 San Pedro Tlaquepaque