**Order Management Specialist**:
**At ABB, we are dedicated to addressing integral challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**:
**This position reports to**:
Order Management Lead
**Your role and responsibilities**:
Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue. Monitoring the status of orders. Ensuring that inquiries are resolved and providing assistance in any necessary escalation. Ensuring a positive customer experience by giving them regular updates and clarification. Observing the overall process and trends across inquiries and identifying improvement areas.




**Qualifications for the role**:
- Bachelor´s Degree in Finance, Accounting, Business or similar.
- 5+ years of experience working in similar position.
- Knowledge of ERP (SAP) FICO Model and MS Office (Advanced Excel).
- Type of Experience: Manufacturing, Cost Accounting and Finance.
- Manage of Quality Core Tools and Customer Support Role.
- Green Belt or experience leading executing six sigma projects.
- Knowledge of Manufacturing, Quality, Electrical testing Process, Mechanical & Electrical Drawings.
- Strong Leadership, Attention to detail, self-critic and excellent customer service attitude.
- Advanced level of English (90% Read, Write and Speak).
**More about us**:

📌 Order Management Specialist (México)
🏢 ABB
📍 México