**Vacante para la empresa BACK OFFICE DE CHIHUAHUA en Mérida, Yucatán**:
Our client, The Wilhite Law Firm, is seeking two friendly, detail-oriented, and proactive **Receptionists** to join their team. The receptionists will manage high volumes of incoming calls, transfer them to the appropriate personnel, and support general administrative tasks. They will also play a unique role in observing communication patterns, identifying trends, and providing valuable insights to managers—such as alerting them if a specific employee is not regularly updating their clients.
**Key Responsibilities**:
- **Phone Management**: Answer and manage a high volume of incoming calls with a friendly and professional demeanor; efficiently transfer calls to the appropriate personnel.
- **Administrative Support**: Perform general administrative tasks as needed, including data entry, record-keeping, and basic document preparation.
- **Insight Generation**:



Observe and analyze call patterns to identify potential areas for improvement (e.g., if a specific attorney consistently receives client follow-up calls). Provide timely insights to managers to enhance client communication.
- **Client Relations**: Maintain a positive, empathetic, and assertive approach with all client interactions, ensuring that each caller feels valued and heard.
- **Collaboration**: Work closely with the law firm team, providing seamless communication and supporting the firm’s operational needs.
**Nível de educación deseada**:
Básica
**Nível de experiência deseada**:
Nível Inicial
**Función departamental**:
Legal
**Industria**:
Call Centers / Telemarketing
**Habilidades**:
- customer service
- legal
- phone etiquette

📌 Recepcionista Bilingue (Mérida)
🏢 BACK OFFICE DE CHIHUAHUA
📍 Mérida