The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
- Conduct basic analysis and research as well as workflow management
- Support an expansive array of products and services
- Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
**Qualifications**:
- 1-3 years of relevant experience
- Experience working in a business office or operational environment
- Proficient computer and math skills with a focus on complex databases and spreadsheets
- Demonstrates technical and administrative expertise
- Consistently demonstrates attention to detail
- Demonstrated knowledge of activities, policies, and procedures of a basic work area
**Education**:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
**PARA LA POSICIÓN REQUERIMOS**:
- BACHILLERATO concluido, licenciatura trunca o experiência equivalente.
- Experiência como Aux. Administrativo, contable o a fin




- ** Experiência en Aclaraciones**:
- ** Conocimiento y experiência en análisis**:
- Habilidades de aprendizaje
- Atento al detalle
- Autodirigido (Iniciativa)
- Buen administrador de su tiempo
- Hábil en análisis de datos
- Manejo de documentos
**EL OBJETIVO DE LA POSICIÓN ES**:
- Identificar, analizar y resolver problemas fundamental del área.
- ** Evaluar adecuadamente el riesgo** cuando se toman decisiones para la resolución de aclaraciones en cumplimiento a las leyes, las reglas y los reglamentos vigentes acatando la política.
- ** Recepción de folios de aclaración para su gestión, procede o no procede.**:
- Participar activamente en proyectos, pruebas de fines de semana y apoyar en cargas de trabajo cuando se requiera con alta disponibilidad de horario.
- Fomentar e impulsar un ambiente de trabajo positivo, de respeto e inclusión.
- Participar en actividades de integración del área y Dirección de Aclaraciones
- Realizar análisis e investigación básica y ocuparse de la gestión del flujo de trabajo asignado.
LA MODALIDAD Y EL HORARIO DE LA POSICIÓN ES:
- AV. REVOLUCIÓN NO. 1267
- ** HIBRIDA**:
- 9 a 17 h
- Lunes a viernes
- disponibilidad para laborar de manera ocasional días festivos o descansos**Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting

📌 Banamex analista de Aclaraciones de Tarjetas / (Ciudad de México)
🏢 Citi
📍 Ciudad de México