The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
- Conduct basic analysis and research as well as workflow management
- Support an expansive array of products and services
- Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
**Qualifications**:
- 1-3 years of relevant experience
- Experience working in a business office or operational environment
- Proficient computer and math skills with a focus on complex databases and spreadsheets
- Demonstrates technical and administrative expertise
- Consistently demonstrates attention to detail
- Demonstrated knowledge of activities, policies, and procedures of a basic work area
**Education**:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
**PARA LA POSICIÓN REQUERIMOS**:
- Bachillerato concluido o Licenciatura Trunca
- ** Experiência en la operación Bancaria,



en áreas de control**:
- Conocimientos en seguridad de la información
- Conocimiento de terminología operativa de procesos
- Conocimiento en temas de control, pruebas MCA, control de registros
- Habilidad para interacción con proveedores externos
- Experiência en procesos de control
- Experiência en ejecución de pruebas MCA
- Experiência en monitoreo de procesos TMP
- Experiência en control de registros.
- Manejo de paquetería de Office
- Flexibilidad de tiempo
- Trabajo en equipo
- Facilidad de comunicación.
- Acostumbrado al trabajo bajo presión y tolerante a la frustración
**EL OBJETIVO DE LA POSICIÓN ES**:
- Apoyo para los procesos de control, revisión de procedimientos y ejecución de pruebas MCA
- Apoyo en el monitoreo de los procesos de TMP por los proveedores que se tienen a cargo y que estos cumplan con las tareas asignadas de manera regular.
- Validación y actualización de manuales de procedimientos
- Conocimiento de regulaciones aplicables a la emisión de estados de cuenta
LA** MODALIDAD Y HORIO DE LA POSICIÓN ES**:
- AV. REVOLUCIÓN NO. 1267
- SITIO
- Lunes a viernes
- De 09:00 a 19:00 h
- Disponibilidad para trabajar en fin de semana y días festivos**Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting

📌 Banamex analista de Procesos de Control y Monitoreo (Ciudad de México)
🏢 Citi
📍 Ciudad de México