2+ years of related professional and/or military experience. - Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related). - Knowledge or experience with troubleshooting database concepts, database administration (RDBMS, NoSQL, DocumentDB) and data warehousing (high availability, DR, backup, performance tuning, distributed systems). - Knowledge or experience troubleshooting Business Intelligence (BI) issues, and with Extract, Transform, and Load (ETL) (ETL data load ingestion, Transformation, Migration techniques, BI tools and specific features, Performance and latency). - Ability to communicate effectively in English (written and spoken) within technical and business settings.
- You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.
- You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services,



and work on critical, highly complex customer problems that may span multiple AWS services.
- You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.
- You will act as interviewer in hiring processes, and coach/mentor new team members.
- Bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field.
- Knowledge or experience with distributed search, conceptual search understanding, text parsing analysis, tokenization, databases vs search services, data skew, fault tolerance etc.
- Knowledge or experience with data streaming concepts such as producer, consumer, broker, controller/leader zookeeper, distributed architecture topics, replicas, partitions.
- Understanding and/or experience with cloud computing and security concepts with any cloud platforms (AWS, Azure, Google Cloud).
- Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java,.NET (C#), JavaScript.

📌 Cloud Support Engineer I - Analytics (Ciudad de México)
🏢 Amazon Web Services Mexico de C.V.
📍 Ciudad de México