Summary
You will be responsible to provide an excellent and consistent level of service to your customers. The Group Sales Coordinator is responsible to act as a sales specialist in the area of events and catering. This covers the relationship building and account management, as well as event management.
- High School diploma or equivalent is required with College course work in related field preferred. Experience in a hotel or a related field is also preferred.
- Must work well in stressful high pressure situations.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by coworkers and guests.
**Qualifications**:
Minimum 2 years work experience in hotel operations in a luxury international brand hotel. -Good understanding of selling techniques and banquet knowledge.
- Approaches all encounters with guests and Associates in an attentive friendly courteous and service-oriented manner.




- Maintains high standards of personal appearance and grooming which include compliance with the Aimbridge Hospitality dress code and wearing name tag when working (per brand standards).
- Maintains Sales files in an organized fashion and as per specified standards.
- Maintains Accounts Coverage Program as applicable.
- Demonstrates awareness of established goals for each department and the role played in Sales process to achieve and/or exceed these goals.
- Answers phones; qualifies incoming inquiry calls and ensures all inquiries are dealt with accurately timely and in a professional manner.
- Types sales contracts BEO’s correspondence reports forms directs mail pieces etc. as needed by sales team.
- Maintains lead log and lead statistics to be used for strategic outbound sales.
- Assists managers on creative projects including proposals direct mail pieces invitations special events etc.
- Distributes BEO’s Changes Rooming Lists Signed Contracts Revisions etc. to appropriate departments as it relates to meeting and groups.
- Assists guests and clients with small changes requests etc. and completes needed paperwork for Manager.
- Conducts site inspections for the department as needed
- Enters group pickup in sales pro daily and enters preferred production in sales pro monthly.

📌 Group Sales Coordinator (Playa del Carmen)
🏢 Grand Hyatt Playa Del Carmen
📍 Playa del Carmen