Role Overview:
- Act as a primary contact for infrastructure-related services, ensuring alignment with internal standards and guidelines.
- Collaborate with various teams to maintain service quality, security, and compliance.
- Participate in service reviews, continual improvement and change management sessions.
- Monitor, operate, troubleshoot, and maintain the data center, Voice & Video, Webex,LAN, WAN and Public Cloud infrastructure, focusing on resiliency and security.
Key Responsibilities:
- Manage NOC Infrastructure Services services to meet agreed service levels.
- Participate in project and service reviews, ensuring adherence to budget, quality and process, compliance, and security standards.
- Support incident and major incident management and ensuring accurate service documentation.
- Monitor Infrastructure services availability, capacity and performance, proposing improvements where necessary.
- Independently driving system upgrades, patches, and migrations to enhance infrastructure capabilities.
Benefits of Working with Us:
- Engage in dynamic work environments and collaborate with passionate professionals.
- Be part of Alcon's new Network Operations Center.
- Collaborate with passionate professionals.
- Experience an international, collaborative workplace.
- Get involved with cutting-edge Infrastructure technologies and service management practices.
Key Requirements/Minimum Qualifications:
- University degree in Computer Science, Engineering,



or a related field.
- 6+ years of IT experience in Voice, IP Telephony, CUCM, SIP, Webex and video with over 3 years in an advanced operations or engineering role.
- Proficiency in infrastructure management.
- Strong IT Infrastructure and end-user troubleshooting skills.
- Cisco CCNP or other Cisco/Juniper/AWS advanced industry certification in the areas of Voice, Video, Collaboration and Network, Cloud.
- ITIL Foundations
- Other relevant certifications or degrees are advantageous.
Preferred Qualifications:
- Experience in troubleshooting and resolving incidents and major incidents.
- Experience in implementing changes and fulfilling IT Infrastructure requests.
- Must be able to work independently on complex technical issues.
- Ability to communicate and collaborate with end users and service providers.
- Must be able to solve problems in a structured and methodical way.
- Proficiency with ServiceNow, ITIL, Cisco, Juniper, AWS, Azure platforms
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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.

📌 Associate Ii, Network & Server Operations (Aguascalientes)
🏢 Alcon
📍 Aguascalientes