**About the Role**:
We are looking for an **IT Operations Helpdesk Support** professional to provide **technical assistance, troubleshoot IT issues, and support our internal team** in resolving operational challenges. You will be the first point of contact for **technical support, system administration, and IT infrastructure maintenance**, ensuring that our teams operate efficiently.
**Key Responsibilities**:
- **Provide first-line technical support** to employees, resolving IT-related issues efficiently.
- ** Troubleshoot hardware, software, and network-related problems**, ensuring mínimal disruption to operations.
- ** Manage IT assets**, including software licenses, VPN access, and cloud-based services.
- ** Monitor system performance** and escalate issues as needed.
- ** Ensure security compliance** by enforcing IT policies, access controls, and best practices.
- ** Support onboarding and offboarding processes**,



ensuring employees have the necessary IT tools and permissions.
- ** Document and update IT procedures**, ensuring efficient troubleshooting and issue resolution.
**Requirements**:
- **Proven experience in IT support or Help Desk roles** (2+ years preferred).
- Strong knowledge of **Windows, macOS, and Linux operating systems**.
- Experience managing **cloud-based IT environments** (Google Workspace, AWS, Azure, or similar).
- Basic networking knowledge (VPNs, firewalls, DNS, DHCP, TCP/IP).
- Familiarity with **ticketing systems and IT support best practices**.
- Excellent troubleshooting and problem-solving skills.
- Strong communication skills in **English**(Intermediate)** and Spanish**.
- ** Experience supporting on-site teams** is a plus.

📌 IT Operations Helpdesk Support (Cmdx) (Ciudad de México)
🏢 Ulfix
📍 Ciudad de México