The **Back-Office/Customer Service Agent** is responsible for assisting auto insurance companies with procurement of vehicle titles, title paperwork, and working with financial institutions and vehicle owners.
- Opening/scanning mail received
- Call queue - Inbound calls (ability to answer basic questions, give claims updates and direct caller to correct party/team if applicable
- Total Loss Packets (create and send all documents required per state guidelines)
- Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee and Copy of Title)
- Initial calls to owners/insureds (these are customer specific tasks and it used to inform owner of packet that will be sent to them)
- Follow-up calls to owners/insureds to follow-up on needed documents or corrected documents needed
- Follow-up calls to Lien Holders (for documents listed above in the initial call)
- Will send out revised packets to the owners/insureds as needed
- Will be held to the internal cycle times and other auditable criteria
- Mail Approvals -Reviewing all mail to ensure that documents are compliant per State guidelines




- Launch the "Okay to Pay" the owner/insured to the Insurance company after final review of file for compliance
- Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines and contractual obligation.
**Required Skills and Experience**:
- Excellent communication skills in ENGLISH -- written and verbal
- 6 months of office customer service experience
- Education: High School degree
- Proficient in basic office equipment and with Microsoft products
- Ability to multi-task
- Ability to work in a fast-paced environment
- Excellent customer service skills and attitude
- Basic math skills
- Ability to read/write in English fluently and effectively
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Tipo de puesto: Jornada completa
Sueldo: $13,500.00 - $14,000.00 al mes
Beneficios:
- Ayuda o servicio de transporte
- Caja de ahorro
- Servicio de comedor
Pago complementario:
- Bono de permanencia
Tipo de jornada:
- Lunes a viernes
- Turno de 10 horas
Experiência:
- customer service: 1 año (Obligatorio)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial

📌 Back Office - Customer Serv Rep (Heroica Puebla de Zaragoza)
🏢 GGA Solutions
📍 Heroica Puebla de Zaragoza