Are you passionate about building strong customer relationships and contributing to groundbreaking research?
As a Bilingual Customer Care Specialist at Nielsen, you'll play a vital role in shaping the future of media measurement. You'll be the face of Nielsen, interacting with and supporting our valued panel families. This is an exciting opportunity to join a global leader and make a real impact.
**Responsibilities**:This role focuses on building and maintaining relationships with Nielsen panel families, conducting phone interviews, guiding them through equipment setup and troubleshooting, ensuring data integrity, and exceeding performance goals related to sample quality and customer satisfaction.
**What We Offer**: We offer a competitive base salary (between $15,000 and $21,000 gross per month mexican pesos, depending on English proficiency and customer care experience).
**Above-the-law benefits including**:




- 9% Grocery vouchers
- Telework Stipend for Internet Connectivity Expenses
- 13% Savings fund
- Major Medical Expenses coverage (spouse and children under 25)
- Life insurance
- 50% Vacation premium
- 30-day Christmas bonus
**Adaptable Schedules** (Hybrid role): Choose the schedule that best fits your life! We offer a variety of shift options to accommodate diverse needs, all while working from our modern office and from home
**What You'll Bring**:
- Fluency in both English and Spanish (written and verbal) is a must.
- Excellent communication, negotiation, and customer service skills.
- Prior sales experience is a significant plus.
- High school diploma or equivalent work experience.

📌 Customer Care Specialist (Guadalajara)
🏢 Nielsen Media MexicoDe Cv
📍 Guadalajara