**About ZIM**
In the fast-changing shipping world, ZIM Integrated Shipping Services has set itself apart as an independent carrier with a fresh, unique approach.
ZIM’s strategy as a global niche carrier offers distinctive advantages to customers worldwide. We have created a smart, efficient network that ensures stable, reliable services; and we have made it our mission to focus on the needs of our customers, which stand at the heart of all our decisions.
We make the most of our flexibility and creativity to provide premium services and solutions adapted to our customers’ evolving needs. Our professionalism is built on decades of experience and skill, and a history as trailblazers in the container shipping business.
**At ZIM, we’re all about our people, and our people are all about the Z-Factor.**
The Z-Factor is that special ingredient found inside all ZIMmers, no matter their role or title. It’s what gives our assets extra pizazz and makes our customers choose us again and again. It can’t always be described in words - but you can feel it’s there, always at your service.
It’s the spirit of innovation, it’s the can-do approach, it’s agility in thought and action, it’s the personal touch with both employees and customers.
Get ready to experience the Z-Factor for yourself.
**Customer Service Bookings Representative - Export Specialist**
This job requires good shipping knowledge for customer service aspect, including but not limited to Eexport booking, documentation, rating, and import related tasks.




Customer Service Representative will identify customer’s needs and requirements for our service and provide relevant solutions under defined SLA per company policy.
Introduce and promote e-services to our customers and achieve the yearly target as the teamwork.
Providing excellent customer service to improve customer experiences is essential for this position.
**Responsibilities**
- Handling customer’s enquiry for Booking, sailing schedule including vessels space & routings, shipment status (cargo tracing) & assigning the depot for empty collection.
- Monitor vessel’s eta date & update all relevant parties internally.
- Communicate with Cargo Flow Team for space/allocation issues.
- Monitoring on special cargo i.e DG / OOG / RF / FLEXITANK for loading & discharging acceptance.
- Monitoring Pick Up with LT team for equipment arrangement as requested by customer (e.g reefer pre-set temperature, food grade, early collection & exchange/return of empty container).
- Promote and support ZIM’s e-commerce products to customers
- Daily error monitoring & clear those cycles ID that stuck in blocked for billing.
**Requirements**:
- Located in Mexico City (Work area: Polanco)
- Education in International Business or a related field
- Previous Customer Service or Export operation experience required.
- Experience working in Carrier or forwarder, or logistics industry is preferred. (3 years)
- Accurate and able to produce quality work in a timely manner.
- Ability to adapt to changes in the work environment.
- High quality written and verbal communication skills.
- Fluent in English & Spanish
Function:
General Customer Service
Publish in Internal Career Page:
Yes

📌 Export Representative - Mexico City (Ciudad de México)
🏢 ZIM
📍 Ciudad de México