**Description**:
- Proactively monitor ongoing orders and identify potential issues before they escalate.
- Communicate with restaurants and delivery drivers to confirm order status and troubleshoot pickup/delivery issues.
- Resolve logístical challenges by coordinating between restaurants, drivers, and customers.
- Document and report common issues, working with the internal team to improve processes.
- Ensure efficient order processing by following up on delays and finding solutions to speed up delivery.
- Assist Spanish-speaking customers and drivers, ensuring clear and professional communication.
**Hard Requirements**:
- Fluent in English and Spanish (both written and spoken).
- Previous experience in customer support, driver support, or food delivery coordination (e.g., Uber Eats, DoorDash, Grab, or similar platforms).
- Ability to think proactively, identifying potential order delays and resolving issues before customers reach out.
- Excellent communication skills and a problem-solving mindset.




- Comfortable making outbound calls to restaurants and delivery drivers when necessary.
- Ability to work versátil shifts, including evenings and weekends.
- Familiarity with CRM tools, dispatch systems, or customer service platforms is a plus.
**Schedule**:
- 40 hours per week
- Should be open to work from Monday to Sunday between 8:00AM-1:00AM Eastern Standard Time.
**About WorkStaff360**:
Workstaff360 is the ultimate virtual assistance solution. Our range of 360-degree services encompasses Executive Assistance, Virtual Support, Sales, Customer Service, and Bookkeeping. Benefit from the expertise of our carefully selected remote workers, ensuring cost-effectiveness and efficiency to drive your business toward success. Unlock the simplicity of Workstaff360 for streamlined operations and dedicated growth

📌 Urgent: Bilingual Customer Support Assistant (Spanish) (México)
🏢 WorkStaff360
📍 México