**Job Summary**
**Responsibilities**
- Provide technical support for desktop systems ensuring optimal performance and user satisfaction.
- Oversee the installation configuration and maintenance of desktop hardware and software.
- Troubleshoot and resolve technical issues related to desktop systems and peripherals.
- Collaborate with IT team members to develop and implement solutions for system improvements.
- Monitor system performance and provide recommendations for enhancements.
- Ensure compliance with company policies and procedures related to IT systems.
- Maintain accurate documentation of system configurations changes and issues.
- Assist in the development and implementation of IT policies and procedures.
- Participate in the evaluation and selection of new desktop hardware and software.
- Ensure timely resolution of support requests and incidents.
- Contribute to the development of disaster recovery plans and procedures.
- Stay current with industry trends and best practices in desktop support and IT systems.




**Qualifications**
- Must have experience in desktop support and troubleshooting.
- Should possess strong knowledge of desktop hardware and software.
- Must be proficient in remote desktop support tools and techniques.
- Should have excellent problem-solving and analytical skills.
- Must be able to work independently and as part of a team.
- Should have strong communication and interpersonal skills.
- Nice to have experience with IT policy development and implementation.
- Nice to have knowledge of disaster recovery planning and procedures.
- Must be detail-oriented and able to manage multiple tasks simultaneously.
- Should have a proactive approach to identifying and resolving technical issues.
- Must be committed to continuous learning and professional development.
- Should have a customer-focused mindset and a commitment to providing high-quality support.

📌 Field Services Engineer (Monterrey)
🏢 Cognizant
📍 Monterrey