-Job descriptionIf you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
**Equity Client Service Associate**
Objetive
The team serves as a single point of contact for cash equity clients to ensure a front to back flawless client experience, and through pre-trade engagement to day to day issue resolution, we partner with our clients and internal teams to deliver outstanding operational service. This role provides support for the equity cash and program trading desks for U.S. and International markets. The team acts in partnership with a wide variety of groups across the firm globally, with daily interaction across other Operations teams, including Client Onboarding, Asset Servicing, Settlements, Regulatory, etc. This team is heavily involved in new product initiatives and process improvements to streamline our support model.
Primary Responsibilities / Essential Functions:
- Middle Office support for equity cash and program trading desks activity for DVP/RVP institutional clients in both domestic and international markets including Emerging, Asian, European, and Latin American markets.
- Provide clients with a single point of contact for a wide range of operation issues and account management queries
- Partner with Front Office on all business objectives, strategy and forums




- Proactively liaise with clients to ensure all pre-settlement, settlement, and fail issues are settled in a timely manner
- Proactively monitor settlements for any market risk
- Manage FX exposure and trade capturing/processing for funding
- Monitor and control operational risk throughout the trade processing life cycle
- Facilitation of account opening process and client/firm SSI updates
RequirementsKnowledge and Skill Requirements:
- 7-10 years + of related experience
- Self-starter with excellent time management and problem solving skills
- Technical understanding of transaction lifecycle
- Experience in external client interaction
- Proven ability to work across general departments to build credibility and strong relationships
- Excellent analytical and PC skills, as well as a keen eye for detail.
- Seasoned written and verbal communication skills. Ability to interact effectively with senior operational and trading management.
- Ability to engage with a network of diverse stakeholders in person and remotely.
- Ability to quickly grasp new industry practices and create/document new processes.
- Proactive thought leadership to identify and deliver process improvements and efficiencies.
¡You’ll achieve more when you join HSBC!
At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.
**Issued By HSBC Electronic Data Process Mexico Private LTD

📌 Equity Client Service Associate (Azcapotzalco)
🏢 Hsbc
📍 Azcapotzalco