1 Opening
- Mexico City
**Role description**:
**Business Analyst**
**Lead I - Business Analysis**
**Who We Are**:
Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.
UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.
With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.
**You Are**:
UST is searching for a Business Analyst who will meet with clients to understand and document the clients’ business needs in the form of formal requirements and/or use cases, while ensuring the solution supports all affected business units working within the existing product functionality when at all possible.
**The opportunity**:
- Manage the expectations and priorities of clients and work with them, to negotiate design aspects that will meet or exceed their needs while considering the impact to AURA Technologies’ core software.
- Work within the constraints of time, cost, scope and quality.
- Document workflow using project management tools.
- Ensure on-going communication and positive working relationship with clients throughout the project life cycle.
- Develop test scenarios and test cases as well as assist with review of client data to determine the validity of the data, which includes negotiating possible solutions to problems, offering suggestions to the client, and recommending needed changes to the system.




- Create and monitor specifications and requirements for internal/external project members.
- Interact with Product Management to document and submit client requested enhancements following formal procedures.
- Act as Tier 2 escalation for client questions/incidents as assigned, following all processes for documenting issues, communicating with clients, and time reporting.
- Participate in multiple projects simultaneously, appropriately balancing priorities and deliverables.
- Develop and complete special projects as assigned.
- Maintain regular and predictable attendance.
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
**What you need**:
- Basic Word, intermediate Excel and SQL/Query skills
- Excellent oral and written communication skills demonstrating ability to share and impart knowledge.
- Ability to quickly adapt to new methods, work under tight deadlines and stressful conditions.
- Intermediate level of investigative, analytical and problem-solving skills
- Intermediate ability to set goals and handle multiple tasks, clients, and projects simultaneously; Ability to appropriately balance priorities, deadlines, and deliverables
- Ability to work well within a team environment and participate in department/team projects




- Ability to balance detail with departmental goals/objectives
- Intermediate ability to translate business needs and problems into viable/accepted solutions
- Basic skills in customer relationship management
- Ability to balance multiple projects or teams and set applicable goals
- Basic negotiating and persuasion skills
- Ability to liaise with individuals across a wide variety of operational, functional, and technical disciplines
- General business knowledge
- Ability to train internal associates and external clients on system capabilities and processes
- Ability to develop requirement documents and user stories.
- Ability to read, review and understand XML output.
- Intermediate data analysis skill
- Ability to travel as required (up to 25%)
**Benefits**
Employees receive mandatory and non-mandatory benefits such as fourteen (14) days of vacation beginning on the date of hire, vacation premium, ten (10) paid holidays, a Christmas Bonus of thirty (30) days’ pay, Monthly Food Vouchers, Saving Fund, and health insurance. Certain employees may be eligible for additional Company benefits beginning on the date of hire, including dental, disability and life insurance plans; four (4) days of personal time off per year, up to three (3) days of paid medical leave per year, and up to three (3) days of paid bereavement leave per year.
**What we believe**:
We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.
**Humility**:
We will listen, learn, be empathetic and help selflessly in our int

📌 Business Analyst (Ciudad de México)
🏢 Ust Global
📍 Ciudad de México