**HEAD OF TOUR GUIDES / TOUR COORDINATOR**
**Who are we looking for?**
A **disciplined, organized and committed** individual with strong leadership skills and deep knowledge of **Mexican history, culture, and tourism**.
The main goal is to **coordinate the team of tour guides** and ensure that every tour is delivered with **excellence, warmth, and narrative accuracy**.
**Key Responsibilities**
- Oversee the **daily operation** of tours and the performance of tour guides.
- **Assign schedules**, monitor attendance, and ensure punctuality and compliance.
- Evaluate and **maintain the quality** of each experience delivered.
- Collect and analyze **client feedback** to implement improvements.
- Lead and support **onboarding, continuous training**, and feedback cycles.
- **Polish and update tour products** based on field observations.
- Collaborate closely with the **Operations, Marketing, and Product** teams.
- Identify areas of opportunity and lead **initiatives for operational improvement**.
- Set a positive example and **inspire the team** to provide top-tier service.
**Requirements**:
- **Previous experience** in coordination, logistics, or team management.
- **Strong knowledge** of Mexican history, art, and cultural heritage.
- Excellent **leadership and communication skills**.
- **Advanced English is MANDATORY.**:
- Proactive attitude,



problem-solving skills, and ability to thrive under pressure.
- Availability to work **weekends and holidays** as needed.
- A genuine passion for **culture, storytelling, and human connection**.
- Bonus: Experience designing or curating **cultural/tourism experiences**.
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Sueldo: $8,400.00 - $18,000.00 al mes
Beneficios:
- Aumentos salariales
- Bebidas gratis
- Descuento de empleados
- Descuentos y precios preferenciales
- Horarios flexibles
- Opción a contrato indefinido
- Confiable de vida
- Servicio de comedor
- Uniformes gratuitos
- Vacaciones adicionales o permisos con goce de sueldo
Pago complementario:
- Bono de asistencia
- Bono de productividad
- Bono de puntualidad
- Bono mensual
- Bono trimestral
- Propinas
Tipo de jornada:
- Fines de semana
- Incluye días feriados
- Incluye fines de semana
- Todos los fines de semana
- Turno de 8 horas
- Turno matutino
Pregunta(s) de postulación:
- ¿Tienes experiência o interés en el sector turístico o cultural?
Escolaridad:
- Licenciatura terminada (Obligatorio)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial
Fecha límite para postularse: 25/04/2025
Fecha de inicio prevista: 21/04/2025

📌 Coordinador(a) de Guías de Turistas - Head de Operación en Campo (Del Carmen)
🏢 Chill N Go
📍 Del Carmen