Responsible for activities related to a broad cross section of Johnson Controls customer portfolios.
- Analyze accounts and set targets - Collection plan/strategy at the beginning of the month.
- Responsible for overseeing collection activities of all the active customers for the North America & Canada region.
- Manage collection processes, provide early-stage customer service, and, where necessary, raise cases involving customer complaints.
- Account reconciliation - follow up with sales team and review open points and request customer master team to update the system.
- Manage and process adjustments, promises to pay, deductions, payment plans, and write-offs.
- Issuing dunning letters and/or legal proceedings for uncollected receivables.
- Ensure compliance with applicable policies, guidelines, and regulations.




**Requirement and Qualifications**:
- Graduate/Postgraduate/Master’s Degree in any stream.
- Proficient in both verbal and written business communications.
- 3 - 5 years of experience required in North America collections process.
- Systems knowledge in ERPs (Baan, Qolsys, Amer, Oracle & SAP).
- Experience in North American process transition would be preferred.
- Proficiency in collections tools like Getpaid, Contact Tool, and High Radius will be preferred.
- Excellent customer service, business communication, and follow-up skills, with the ability to work in a fast-paced team environment while meeting deadlines.

📌 Corporate Collections Executive (Baja California Sur)
🏢 Johnson Controls
📍 Baja California Sur