**About our client**:_**TickPick**_ is an online ticket marketplace where fans can buy and sell tickets for various live events, such as concerts, sports games, and theater performances.
**Key Responsibilities**:
- Process refunds or credits for customers and manage withheld payments for sellers.
- Ensure all pending orders are completed efficiently.
- Identify areas for operational improvements and suggest possible solutions.
- Handle escalations from customers and sellers effectively.
**Requirements**:
- At least **1 year of experience in customer service, sales, or client relations**.
- **Advanced english** is a must
- Abailability to work from **Monday to Saturday** (2 days off: Sunday and one week day)
- Proficiency in**:Zendesk**(or similar platforms), **live event ticketing software**and **G-Suite.**:
- Comfortable with technology and digital tools.
- Strong multitasking abilities.
**Start date: April 14**
Tipo de puesto: Jornada completa, Por tiempo indeterminado
Sueldo: $19,500.00 al mes
Idioma:
- Inglés fluido (Obligatorio)
Lugar de trabajo: Empleo remoto

📌 Customer Care Associate (México)
🏢 SERVIAP GROUP
📍 México