**Responsibilities**
- Conduct knowledge transfer to gain a thorough understanding of the product
- Master configuration tasks, including rating mechanisms and user interface features
- Prepare detailed documentation for prototypes and configuration processes
- Create Epics, Features, and User Stories within Microsoft Azure DevOps for intricate functionalities
- Build a centralized knowledge repository to document all knowledge transfer and related activities using Microsoft Office and SharePoint
- Support ongoing efforts in configuration and troubleshooting
- Analyze production issues to identify root causes for the core team
- Develop issue-specific documents that enhance team understanding
- Craft comprehensive user requirements documents that outline solutions
- Collaborate with business users, vendor business analysts, and development teams to address issues and propose actionable steps
- Facilitate the elicitation and estimation of business and technical requirements
**Requirements**:
- Proficiency in SQL to perform data analysis and generate reports
- Background in analyzing documentation and managing requirements
- Familiarity with Insurity or comparable insurance policy administration platforms
- Understanding of requirements and change management workflows
- Excellent English communication skills for client interactions
**Nice to have**
- Background in managing migration projects
- Certifications in Business Analysis or relevant disciplines
- Knowledge of agile principles and methodologies
- Competency in using Microsoft Office Suite effectively
- Familiarity with SharePoint features and capabilities
**We offer**
- Career plan and real growth opportunities




- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Versátil work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

📌 Lead Business Analyst (México)
🏢 Epam Systems
📍 México