**Key Responsibilities**:
- IT Support functions as a center for reporting technology-related problems, performing initial problem investigation and information gathering, and works as a liaison to the rest of the IT support staff.
- Provides break-fix end-user support, working with product manufacturers as needed (such as Lenovo, Dell or Apple).
- This first-level IT Support role is expected to pass on to Senior IT Support Technicians any issues which cannot resolve in a timely manner.
- Assists with the installation, configuration, and maintenance of personal computer software and hardware (including printers, scanners, mobile devices, and other peripheral devices)
- Maintains an accurate service repair history through the creation of TopDesk incident management system tickets, including the documenting of work history and proper issue resolution.
- Determines the best solution based on the issue and details provided by customers.
- Documents, tracks, and monitors incidents using applicable systems and tools.
- Monitors system capacity and performance and reports any problems discovered.
- The incumbent has contact with all the departments of the company in resolving computer-related problems. Outside the organization,



the incumbent must consult vendors on technical aspects of software and hardware troubleshooting.
- Identifies process improvement opportunities within the department and/or participates in companywide efforts.
- May be responsible for identifying and upon project assignment, researching, recommending and implementing new technologies that provide business value to the organization.
**Requirements**:
- Associate’s degree with an emphasis in IT or Business preferred.
- Minimum 1-3 years’ experience or an equivalent combination of education and experience.
- ITIL certification a plus
- In-depth knowledge of computer systems and mobile devices
- Customer-oriented and patient
- Excellent communication and interpersonal skills
- Must keep an up-to-date knowledge of all computer hardware and software
- This position requires continual re-education and training to keep up with technological changes in hardware and software within the data processing industry
- This individual must keep an up-to-date knowledge of all computer hardware and software in use by the company and its representatives
**Benefits

📌 IT Support Technician (Guadalajara)
🏢 Neostella
📍 Guadalajara