**Job Title: Care Technical Manager (CTCA)**
**Location: Mexico - Remote**
**JD**:
- Key focus would be new introduction of orchestration
- NORC, NAC and UIV on AWS._
- Strong foundation of Kubernetes goes far on all products._
- Current products.._
- NCM/NCLM (bare metal)_
- NIAM in the pipeline_
- Nokia Mediation (NCOM, NCD, NCS) in this solution._
- UPG/FlowOne on NCS_
- DRE on AWS (UIV highly customized)_
**Job Description & Skill Requirement**:
Primary technical liaison between the customer and Nokia Care organization for technical support activities
- Support ticket review / Product deployment / Patch Update / SW Upgrade
- Support Emergency / Critical Cases / Escalation incidents relating to Customer network
- Help the support team to escalate the issues to R&D; and expedite the resolution (as needed)
- Prepare support ticket performance graphs and present them to the customer in QRR (quarterly)
- Experience in a customer support environment, participating in 24/7 emergency on-call support,



communicating complex technical ideas in writing, presentations, and in face-to-face meetings.
- Experience in escalation management across cross-functional teams (e.g. Technical Support, Services, Sales, Product Development, etc.) and corralling resources as necessary to resolve problems.
- Knowledge and experience in Technical Support and Project Management (knowledge of Nokia process is a plus)
- Business understanding and development
- Proficient in the English language, both spoken and written, as it pertains to the CTCA services scope.
**Skills:'**
- NORC, NAC and UIV on AWS
- NCM/NCLM (bare metal)NIAM
- Nokia Mediation (NCOM, NCD, NCS) in this solution.
- UPG/FlowOne on NCS
- DRE on AWS (UIV highly customized)
- Kubernetes
**Qualification**:
- Btech/BE/PMP/MS/Mtech
**Job Type**: Contract
Pay: $300.00 - $400.00 per hour
Expected hours: 40 per week

📌 Care Technical Manager (Ctca) - Remote (Ciudad de México)
🏢 Esolutions
📍 Ciudad de México