-Job description**Role purpose**
The Triage stage within Financial Crime (FC) Investigations is the initial referral point for all leads, internally and externally generated, believed to require investigation or a regulatory filing. The Triage Team is responsible for quickly and accurately assessing leads for eligibility and completeness to initiate a case within FC. Qualified cases are passed to the appropriate External Investigative Reporting Team (for immediate decisioning), Major Investigations(MJI), Fraud Investigations Management(FIM) and Complex Investigations teams (for investigation).
**Main activities**
The jobholder will typically deal with the following:
- Stage 1_
- Identifying and prioritizing referrals received where special action is required, e.g.:
- where urgent action is required
- staff-related referrals (internal investigations)
- Creation of the case onto the case-management system
- Allocation of the case to a Triage Investigator (i.e. colleagues dealing with wider Triage Investigations)
- Stage 2_
- Assessing / validating that the referral meets acceptance criteria.
- Undertaking HSBC exposure check, acceptance criteria and case qualification,
prior cases review and additional activities for the Corporate and Institutional Banking customers.
- Passing case onto Investigations (Complex or MJI or External Investigative Reporting or Function Instructional Manual) or other FC Team (by agreed method)
- Or, completing the case within Triage and closing the case as appropriate.
Requirements- Capable of picking up, and applying, new ideas/concepts quickly
- Excellent organisation and analytical skills
- Enthusiasm and a positive ‘can do’ attitude
- Efficient and effective decision-making skills
- Good PC skills and knowledge of Microsoft software
- Adaptability, flexibility and resilience
- Knowledge of bank enquiry systems and general aspects of the bank processes
- Strong inter-personal, customer service and communication skills - written and verbal
- A self-motivated person who has the ability to work effectively alone as well as a team-player
- Able to work accurately and to remain calm and controlled under pressure whilst performing all functions of the role
- Existing FC and/or Fraud Operations / Investigations or Branch experience would be an asset