**WORK FROM HOME ( REMOTO)**
Print Marketing company is seeking someone who loves working with customers! We are based out of Los Angeles, CA, USA.
We are looking for someone that speaks GREAT ENGLISH. All the calls are in english so you need to understand and write English fluently!
Great opportunity for someone to grow with our team as we expand our services!
**MUST HAVE FAST INTERNET SPEED!**
Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.
**Principal Responsibilities**:
- **ANSWER INCOMING CALLS**:
- **CHECK EMAILS**:
- May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.
- Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.
- Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly,



effectively and in accordance with consumer laws.
- Maintains and updates electronic and/or hard copy records as required.
- Other duties as assigned.
**Job Level Specifications**:
- Extensive knowledge of the organization, job, practices and procedures, enabling a high level of contribution.
- Completes complex assignments requiring significant judgment, initiative and problem solving skills.
- Work is performed under mínimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations.
- Collaboration with internal or external contacts. May participate on teams for special assignments. Responds to requests from senior management, internal and/or external contacts.
**Job Types**: Full-time, Permanent
Pay: $12,000.00 - $16,000.00 per month
Work Location: Remote
Application Deadline: 30/04/2022

📌 Agente Bilingue (Baja California)
🏢 Downtown LA Printer
📍 Baja California