Job Title: Senior Desktop Support Engineer/Specialist
Job Summary:
Key Responsibilities:
1. Troubleshoot and resolve technical issues: Provide timely and effective support for hardware and software issues related to desktops, laptops, and mobile devices.
2. Desktop and laptop management: Install, configure, and maintain desktop and laptop computers, including imaging, patch management, and software updates.
4. Asset management: Maintain accurate records of IT assets, including hardware and software inventory.
5. Process improvement: Identify opportunities for process improvements and implement changes to increase efficiency and productivity.
6. Collaboration: Work with other IT teams, such as network and server teams, to resolve complex technical issues.
7. Documentation: Maintain documentation of technical procedures, troubleshooting guides, and knowledge base articles.
**Requirements**:
1. 7+ years of experience in desktop support,



technical support, or a related field.
3. Excellent communication skills: Ability to communicate technical information to non-technical stakeholders.
4. Problem-solving skills: Strong analytical and problem-solving skills to troubleshoot complex technical issues.
5. Certifications: Relevant certifications, such as CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or equivalent, are desirable.
Nice to Have:
1. Experience with IT service management (ITSM) tools, such as ServiceNow, JIRA, or BMC Helix.
2. Knowledge of scripting languages, such as PowerShell, Python, or batch scripting.
3. Experience with mobile device management (MDM) solutions, such as Microsoft Intune or VMware Workspace ONE.
Work Location: In person

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