**Summary**:
Location:Mexico,City
Lead and manage all aspects of the Sales Administration/ Operations team within a significant country including order management team; site-to-site material purchasing process and master data maintenance to ensure uninterrupted business operations. Manage team activities including resources allocation based on workload and priorities, professional development, reporting and delivery of group objectives. Leads a key area of sales support within a significant county (Sales training, Analytics, Sales Operations). Develop an effective through training and coaching or management of key commercial programs.
**About the Role**:
**Major accountabilities**:
- Responsible for informing the sales area and channel partners in order processing/returns.
- Provide metrics and reports to the sales team
- Responsible for coordinating technical and economic information for government tenders, awards and purchases.
- Responsible for coordinating information to inform sales areas and areas involved in the commercial operation.
- Track sales orders and provide status updates; update dealer lists in commercial terms.
- Investigate and resolve problems and issues that have arisen, including those related to order management, accounting and invoicing.
- Communicate the status of problems and solutions to customers and other appropriate parties.
- Ensure team adherence to all work processes and procedures related to customer service.
- Ensure that new team members receive the necessary level of support and training from the system to perform their functions efficiently and effectively.




- Notification of technical complaints/ adverse events/ special cases related to Novartis products within 24 hours of receipt -Distribution of commercial samples (where applicable)
**Key performance indicators**:
Customer satisfaction: yearly survey result and multi rater feedback from stakeholders.
Compliance with order management deadlines.
control results related to customer service transactions.
**Minimum Requirements**:
Bachelor’s degree
5+ years of experience in conducting government tenders / knowledge of procurement law and procurement processes/Pharma business and Sales / Pharma / related business
Desirable Supply chain experience
English proficiency (desirable)
**Skills**:
Proactive
Curiosity.
Customer Service.
Relations with customers
Handling of platforms
Experience handling distributors
Management of orders
Professionalism.
Management of projects
Sales
**Benefits and rewards**
**Commitment to Diversity and Inclusion**
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Division
International
Business Unit
Innovative Medicines
Location
Mexico
Site
INSURGENTES
Company / Legal Entity
MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.
Functional Area
Sales
Job Type
Full time
Employment Type
Regular
Shift Work
No
**Accessibility and accommodation**:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

📌 Commercial Operations & Tenders Mgr (Baja California Sur)
🏢 Novartis
📍 Baja California Sur