We have experienced tremendous growth over the last quarter and expect to keep heading in the right direction - **and we need your help!**
**What you will do**:
- Answer Inbound Calls for the Customer Service queues
- Make Outbound Calls to clients in accordance with tickets you are assigned to
- Make Outbound Calls to clients who reach out to you personally requesting help
- Review accounts within the CRM to help provide useful information to clients
- Provide billing assistance on occasion (we have a dedicated Billing team)
- Assist clients with certain upgrades/downgrades as well as cancelations
**Qualifications**:
- Familiarity with CRM platforms
- Ability to build rapport with clients
- Strong negotiation skills
- Deadline and detail-oriented




- Being able to work independently and be self-sufficient
- Ability to adapt to changes and willingness to adjust processes
- Bilingual (English Advanced/Fluent conversational is a must)
- Must be highly organized and have great problem-solving skills
- Positive and friendly energy
- High school or equivalent
Pay: $13,000.00 - $16,000.00 per month
**Experience**:
- Customer Service / Call Center: 4 years (required)
**Language**:
- English (Advanced/fluent) (required)
Work Location: Remote

📌 Customer Service Representative (México)
🏢 Zoek Marketing
📍 México