**Technical Support Team Manager**:
We’re RELEX Solutions, a fast-growing and market-leading company, helping retailers and manufacturers optimize their supply chain and retail planning with smart, data-driven technology. Our platform helps reduce waste, increase product availability, and drive more sustainable business practices.
As part of our continued growth in the Americas, we’re opening a new Support site in Mexico - and we’re looking for a **Technical**Support Team Manager** to build and scale our Mexico-based support operations. This role offers a unique opportunity to shape a new team and contribute to delivering exceptional support for customers across **North, Central, and South America**.
At RELEX, the Support team is the first point of contact for knowledgeable, customer-focused assistance across our products. As the Support Team Lead, you will oversee the daily operations of the team, manage and develop a group of Support Specialists, and work closely with other general Support Leads to continuously improve our processes and ways of working.
**What you’ll be doing**:
- Build and lead a new Technical Support team in Mexico, focused on delivering high-quality customer service
- Coach, mentor, and support your team in meeting service levels and other goals




- Oversee day-to-day operations and ensure alignment with RELEX’s global Support processes
- Remove obstacles and manage dependencies impacting the team’s work
- Work closely with Support leads and cross-functional teams across different regions
- Develop the Technical Support teams to be customer-focused and resolution-oriented
- Serve as an escalation point and support customers directly when needed
- Monitor and report on team performance, identifying areas for improvement
- Help attract and retain great talent while fostering a collaborative team culture
**What we’re looking for**:
- Proven experience leading a support or technical operations team
- Excellent communication skills in **English and Spanish**, both verbal and written
- A hands-on, customer-focused approach to problem-solving
- Ability to lead through change, motivate others, and create structure in a growing environment
- Strong organizational skills and a proactive mindset
- Experience onboarding and developing team members in a fast-paced setting
**What we consider an advantage**:
- 2-4 years in a similar leadership role
- Familiarity with ITIL or similar frameworks
- Portuguese language skills
- Experience working across time zones or in a global organization

📌 Technical Support Team Manager (Santiago de Querétaro)
🏢 RELEX Solutions
📍 Santiago de Querétaro