Descripción y detalle de las actividades
**Experience (Preferred or Required)**:
- 3 - 5 years of customer service experience, preferably in the packaging or manufacturing industry.
- Experience managing order processing, client coordination, and tracking shipments or production schedules.
- Familiarity with custom packaging solutions and shipping compliance. - Coordinating with production, shipping, and sales teams to ensure timely delivery and customer satisfaction.
Experiência y requisitos
**Requirements**:
**Education**:
- High school diploma or equivalent required.
- Associate's or bachelor’s degree in business, Logistics, or a related field is a plus.
**Technical Skills**:
- Proficiency with Microsoft Office (especially Excel and Outlook).
- Experience with ERP platforms
- Familiarity with order entry, invoice generation, and shipping/tracking systems.
**Soft Skills**:
- Strong verbal and written communication skills.
- Detail-oriented and organized, especially in managing custom orders or urgent shipments.
- Ability to multitask in a fast-paced, manufacturing or warehouse-support environment.
- Problem-solving mindset,



especially for handling last-minute order changes or delivery delays.
- Team player with a customer-first attitude.
**Responsibilities**:
- Provide quotes, lead times, and product recommendations based on customer needs.
- Track and coordinate shipments, ensuring timely delivery and resolving delays.
- Collaborate with warehouse or production staff to confirm inventory and product availability.
- Maintain accurate records of interactions, transactions, and complaints.
- Address issues such as damaged shipments, product specs, or order discrepancies quickly and professionally.
Beneficios
- Vales de despensa
- Bono de puntualidad y asistencia
- Ventajas de acuerdo a la LFT
**Número de vacantes** 1
**Área** Atención a Clientes/Call Center/Telemarketing
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Tiempo Completo
**Horario**
- Tiempo completo
**Salario mensual neto** $30,000 - $40,000 MXN
**Estudios** Carrera con título profesional
**Inglés**Hablado: Avanzado, Escrito: Avanzado
**Edad** 29 - 45 años
**Disponibilidad p. viajar** Si

📌 Customer Service Manager (Tonalá)
🏢 Importante Empresa Del Sector
📍 Tonalá