**Additional Information**
**Job Number**
**Job Category**Information Technology
**Location**Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico, 11560
**Schedule**Full Time
**Located Remotely?**Y
**Position Type** Management
**JOB SUMARY**
Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated area. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes and Marriott proprietary systems.
**CANDIDATE PROFILE - KEY TALENTS AND EXPERIENCE DESIRED**
**Education and Experience**
- College degree or equivalent work experience. Possess 2-4 years’ experience in like Information Technology position.
- Previous experience in Marriott IT.
- System-related professional certifications desired.
**CRITICAL TASK AND COMPETENCIES.**
**CORE WORK ACTIVITIES**
**Managing Technology Needs within Budget Targets**
- Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
- Confirms that area is in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.
- Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices.
- Confirms that technology assets are secured.
- Complies with technology-related vendor contracts.
**Building and Sustaining Relationships with Customers**




- Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.
- Provides customer service.
- Responds to inquiries from customers/vendors/peer group.
- Provides detailed status reports as requested.
**Ensuring Client Technology Needs are Met**
- Assists in disaster recovery and business continuity as it relates to technology.
- Provides technical guidance.
- Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) & Request Center Processes.
- Provides escalation and guidance to property pertaining to guest & associate internet access requirements.
- Escalates problems as appropriate through direct supervisor, and/or Marriott IT resources.
- Moves/adds/changes PCs/peripherals; migrating data when necessary.
- Performs routine desktop backup as scheduled or directed.
- Provides end-user support.
- Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place.
- Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT&/or Vendor resources.
- Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.
- Provides project support for corporate, regional and property initiatives.
**MANAGEMENT COMPETENCIES**
**Leadership**




- **Adaptability** - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
- **Communication**:
- Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
- **Problem Solving and Decision Making** - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
- **Professional Demeanor**:
- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
**Managing Execution**
- **Building and Contributing to Teams** - Actively participates as a member of a team to move the team toward the completion of goals.
- **Driving for Results** - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
- **Planning and Organizing**:
- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
**Building Relationships**
- **Coworker Relationships** - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
- **Customer Relationships**:
- Develops and sustains relationships based on an understanding of customer needs and actions consistent with the c

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