**Want to work remote in the US Real Estate Industry? Are you calm under pressure, clear in chaos, and obsessed with keeping customers happy?**
If so, we'd like to meet you.
**GC Realty & Development** is hiring a **Customer Service Specialist**-a sharp, composed communicator who thrives in high-volume settings, solves problems quickly, and takes pride in delivering a remarkable resident experience every single time.
**The Mission: Deliver the GC Realty Experience-Consistently and Completely**
In this role, you're the front line of our service promise.
You'll work closely with residents to:
- Answer questions, resolve problems, and escalate when needed
- Track every touchpoint with precision using our internal tools
- Coordinate move-outs and ensure every step is closed out cleanly
- Work cross-functionally to make sure nothing slips through the cracks
This is a **high-trust, high-responsibility role** on a team where your input matters and your accuracy protects both residents and owners.
**You Are...**
A calm, friendly presence-even when things get hectic.
- ** Highly responsive** - You move quickly and follow through completely
- ** System-savvy** - You keep excellent records and know your tools
- ** Detailed and dependable** - You notice what others miss
- ** Solution-focused** - You don't just forward issues-you help solve them
- ** A true teammate** - You're the kind of person who says "I've got it" before being asked
**What You'll Own**
- Daily management of all resident communication channels




- Accurate task creation and assignment within internal systems (Podio, Comms App)
- Coordination of move-out logistics, including confirmations and key returns
- Quality documentation and follow-through for every resident touchpoint
- Cross-team communication and support, especially during coverage gaps
- Problem reporting and participation in continuous improvement discussions
**What You'll Gain**
**Compensation**: $7-$9 USD per hour
**Location**: Fully remote (quiet home workspace with reliable internet required) **Schedule**: Full-time, 8 AM - 5 PM Central Standard Time
**Support**: Hands-on training and real-time guidance from a collaborative leadership team
**Culture**: Work with people who Own It, GSD, and care deeply about results and relationships
**What You Bring**
- 1+ year experience in customer service and administrative roles (3+ preferred)
- Experience working in a tech-enabled, fast-paced environment
- Strong communication skills-written and verbal (English fluency required)
- Ability to multitask and prioritize with calm focus
**Ready to Represent the GC Realty Experience?**
We're not just here to answer calls-we're here to **make life easier for our residents** and **protect our clients' investments**. If you're ready to bring empathy, efficiency, and excellence to every interaction, we want to hear from you.
**Ready for the challenge? Check out our reputation online and learn more about us through our podcast, Straight Up Chicago Investor or our Glassdoor reviews.

📌 Customer Service Specialist (Mérida)
🏢 GC Realty & Development
📍 Mérida