**Job Summary**: The Service Desk Analyst Level 1 is responsible for providing first-line technical support to internal and external users. This role involves troubleshooting and resolving IT-related issues, managing service requests, and ensuring a high level of customer satisfaction.
**Key Responsibilities**:
- Provide technical support for hardware, software, and network-related issues.
- Document and track all service requests and incidents in the ticketing system.
- Escalate complex issues to higher-level support teams as necessary.
- Assist in the setup and configuration of computer systems and peripherals.
- Ensure timely resolution of issues to meet service level agreements (SLAs).
- Communicate effectively with users to understand their needs and provide appropriate solutions.
**Required Skills**:
- OS - intermediate to advanced knowledge and troubleshooting for Windows 10 & Mac OS
- Networking (basic to advanced TCP/IP troubleshooting, connecting machines to network)
- Experience performing Device Setup and Imaging.
- Working directly with end users to configure their laptop to their preferred settings.




- Application Support (O365 suite - Outlook, Adobe)
- Troubleshooting Level 1 and Level 2 support issues
- Tier1/Tier2 Service Desk Support experience
- Onboarding/Offboarding Requests
- Password Resets
- Access Requests
- O365 Support
- TeamViewer / Bomgar
- ServiceNow or other ticketing system /KB Articles
- Intune experience is a PLUS
**Qualifications**:
- 1-3 years experience
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Help desk/call center experience (must have)
- Enterprise experience preferable (experience supporting larger organizations
- Customer-focused with a commitment to providing high-quality service.
Tipo de puesto: Jornada completa
Sueldo: $18,000.00 - $22,000.00 al mes
Tipo de jornada:
- Turno de 8 horas
Experiência:
- ServiceNow: 1 año (Obligatorio)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial

📌 IT Helpdesk Analyst (Prados Providencia)
🏢 Stand 8
📍 Prados Providencia