**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It Matter.**
You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.
**How you will contribute**
You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.
**What you will bring**
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- Your specific process area
- Working in a shared service organization
- Being a good team player and influencing others
- Process design and mapping, and business requirement gathering experience
**More about this role**
This role requires to coordinate the HR processes of 8 different plants across MX, with different Unions, and processes.
**What you need to know about this position**:
**What extra ingredients you will bring**:
Challenge Status Quo, both for what's not going as desired as well to explore new ways to do things that are doing well. Continuous Improvement methodology for all of our processes. Ability to inspire, and great connect with pairs and stakeholders.
**Education / Certifications**:




University graduate. Preferably, Business Administration, Engineering, or related fields.
**English: Advanced**
**Travel requirements**:
20% of the time
**Work schedule**:
Mon-Fri - 9am to 6pm
No Relocation support available
Business Unit Summary
Mondelez México has been in the country since 1927 and currently employs 6,000 wonderful people. Our diverse portfolio includes iconic and mouth-watering integral brands such as _Trident_, _Oreo_, _Philadelphia_, and local jewels like _Clorets_ and _Bubbaloo_. We are leaders in the making of cream cheese, powdered beverages and confections—in fact, we make seven out of every 10 chewing gums consumed by Mexicans. Our growth is supported by our cutting-edge manufacturing facilities, such as our Puebla Plant and Nuevo León HUB, which are the largest gums, candies and biscuits factories in the world in terms of volume. You can buy are products in 900,000 places in Mexico. We are also home to one of the 11 technology centers Mondelez International has worldwide, a specialized gum and candy facility that places us at the forefront of innovation and development in the country and drives our purpose to lead the future of snacking. We are pioneers in the country in work-life balance practices such as extended maternity leave, open spaces, remote work and flexible working hours.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Service Operations (Delivery)
Global Business Services

📌 People Experience Team Lead, México (Santa Fe)
🏢 Mondelēz International
📍 Santa Fe